Warning on Hub 5 Now disney plus not working

[Dast]

Hi my disney plus came up saying wrong country, I've checked everything and the only thing that I could find was some warning messages on the hub 5 and have no idea on how to resolve the issue or who to talk to any help would be great fully appreciated 

 

[Cardiffman282]

See https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-5-country-code-wrong/m-p/5394032#M55844... 

[Dast]

Hi I just looked at that post and it doesn't say how to fix the issue

[Cardiffman282]

Are you using a VPN? 

[Dast]

I turned vpn off and changed from smart dns back to virgin dns and the hub still shows warning message, I've done a pin hole reset with no joy the message still come up

 

[Sephiroth]

Should he?

[Ashleigh_C]

Hi there @Dast 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and thank you to our community team for their help so far. Can I ask what device you are viewing Disney+ from? I have taken a look at the Hub specs on our side and can't see anything that could be causing an issue. Is it just the warning that you have seen or are you experiencing any other issues with the Hub? 

[Dast]

Hi @Ashley_C I've tried on android smart tv and firesticks and even phones, I've been on holiday for a week as I was told before I left that it should be sorted, I've just logged in and have the following errors, I'm not using a vpn and have the hub in modem mode.

Hope you can help.

 

[Dast]

 

[Client62]

The entries in the Hub 5 log are not related to the apparent country.

Find out what country you appear to be from : https://whatismyipaddress.com/

Without using a VPN / Apple Relay / a Security Package Proxy etc  we expect to see :

IPv4:   < expect this to be the VM Hub's Public IP >
IPv6:  Not detected
ISP:   Virgin Media Limited
Country: UK - GB - NI