WORST EVER CUSTOMER SERVICE

[Cuckoo16]

I’d like to share my worst experience about Virgin Media CCUSTOMER CARE.
No Internet or partially internet for 4 days. Appointment for a technician visit booked by Virgin Media over phone call. Received message on my Mobile phone saying:
“Appointment is booked for 07/02/2024 between 12pm to 4pm. Any adult need to be present at the time or you’ll be charged £25”.
What happened ? 
• No technician arrived within given time;
• No message of whatsoever communicated to the customer who was bound to stay at home for the sake of this holy visit.
• Having called back to Virgin Media, I was informed that the problem is in the area not at your home. No help, no excuse, no care at all. Huhhh
My Question is that at least they must have updated the customer of the cancellation of appointment and the exact situation so that couldn’t have lost working hours.
Virgin Media CUSTOMER SERVICE is one of the worst I’ve come across. 
N.B: This is my 1st and last post as I just signed up to share the situation I faced and suggest you guys to avoid this Company and please don’t refer to your friends or colleagues. 

[用心棒 · Accepted solution]

FYI: pursue automatic compensation as detailed here, Automatic compensation: What you need to know - Ofcom

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[Cuckoo16]

Definitely I’ll launch a formal complaint against them. They wasted my time & money, my children’s online study and awarded me psychological torture. 

[Steven_L]

Hi Cuckoo16,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’ve been having with your services and the experience in getting the issues resolved. I would be happy to help look into this for you, if you'd like to do that as you did mention that this would be your only post. If you'd like us to look into this and raise a complaint, please let us know and we can do that from here on your behalf.

Kind Regards,

Steven_L

[Cuckoo16]

Hi Steven! 
Many thanks for showing your support & concerns. If this help for the betterment of services to the community, definitely you can go ahead on my behalf. 
Many thanks. 

[Steven_L]

Thanks for coming back to us Cuckoo16, I can get a complaint raised for you but first I would need to confirm a few details via private message, so that we can get passed account security and get the complaint raised. Please look out for my message and we can get started.
Kind Regards,
Steven_L

[Rich3617]

I haven’t even got a connection yet and I’m regretting joining virgin… abolsute nightmare company and I’m cancelling before even starting