Virgin media have cut our broadband off 18 days early!

[Alexd22]

I called virgin media on the 17th August to cancel because unfortunately the best they could offer for a broadband only package was 500Mbps was £72. Cancellation went through and we were told it would be disconnected on the 15th September. I booked our new broadband to be installed the same day.

However they’ve cut off our internet on the 28th August. 

[Alexd22]

(2)

They have claimed they cannot reconnect it now due to having our number ported over to the new provider. 

This is not right. They originally claimed they would reconnect it within 48 hours two days ago but today they have claimed it’s not possible. 

Can someone from Virgin Media team reach out? Off-Shore phone lines and live chat do not seem to have the power to get things moving.

[Cardiffman282]

Alex do please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult...

[Matthew_ML]

Hey Alexd22, thank you for reaching out and I am so sorry to hear about this.

I can see you've spoke to the team since this post, did they manage to help at all?

[Alexd22]

Hi, no they said they forwarded it to another department to contact us but heard nothing so far. This was just under a week ago.

[Ashleigh_C]

I'm so sorry to hear this @Alexd22 

I can see you spoke to the team again after your post on Monday, have you since been able to resolve this?