VM issue with Sky Q

[elJambo]

Hi all. Have came over from the Sky community. Several Sky Q users with VM broadband all experiencing connectivity issues. Nobody seems to know whether the issue is on VM or Sky’s side. 

Common denominators are; Sky Q user, Virgin Media Broadband, all experiencing “it looks like you do not have an internet connection” message on their TV, all reports coming from Glasgow/West of Scotland so far. 

My box is in wired. Others are a mix of wired and wifi. No wifi issues with other devices. Usual resets all done. Very strange issue. Any tech wizards on here any idea?

[Holmzy56 · Accepted solution]

Hi,

I've had exactly the same issue all day. Sky Q would not connect to Virgin Hub 3 Internet. It would however connect to the router (but without internet). Tried every reset/reboot going.

Solution, change your Sky DNS to 1.1.1.1 and like magic it worked. 

- Settings - Status - Network Connection - Network Setup - Advanced Settings - IP Settings - Set Manually - DNS Server - 1.1.1.1 - Confirm - back. 

Hope this helps

Steve

[elJambo]

Cometh the hour, cometh the man. 

We’re back online. Thank you very much!

[Client62]

Use of a Public DNS bypasses the ( Enabled by default ) VM Child Safe a DNS content filter.

Good to have a easy to apply documented solution especially as the VM management page for Child Safe has been broken for months.

[scarletp]

Hi there, I have been googling for 2 days with this exact problem so am very hopeful that once I am home I can try the solution with the same success. 

Could I be cheeky and ask you how long you had been noticing the problem as am curious why the error suddenly occurred after having had VM broadband hub 3, SKY Q and the Samsung Smart TV all working fine until about a week ago. 

Thankyou

[Adduxi]

If removing the VM DNS Servers has fixed the issue, then it points to an issue with VM’s DNS Servers? Other Public DNS Servers are available btw.  Personally I use a mix of Cloudflare, Quad 9 and Pi-Hole.