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elJambo's avatar
elJambo
On our wavelength
2 years ago
Solved

VM issue with Sky Q

Hi all. Have came over from the Sky community. Several Sky Q users with VM broadband all experiencing connectivity issues. Nobody seems to know whether the issue is on VM or Sky’s side.  Common de...
  • Holmzy56's avatar
    Holmzy56
    2 years ago

    Hi,

    I've had exactly the same issue all day. Sky Q would not connect to Virgin Hub 3 Internet. It would however connect to the router (but without internet). Tried every reset/reboot going.

     

    Solution, change your Sky DNS to 1.1.1.1 and like magic it worked. 

    - Settings - Status - Network Connection - Network Setup - Advanced Settings - IP Settings - Set Manually - DNS Server - 1.1.1.1 - Confirm - back. 

    Hope this helps

    Steve

Holmzy56's avatar
Holmzy56
Joining in
2 years ago

Hi,

I've had exactly the same issue all day. Sky Q would not connect to Virgin Hub 3 Internet. It would however connect to the router (but without internet). Tried every reset/reboot going.

 

Solution, change your Sky DNS to 1.1.1.1 and like magic it worked. 

- Settings - Status - Network Connection - Network Setup - Advanced Settings - IP Settings - Set Manually - DNS Server - 1.1.1.1 - Confirm - back. 

Hope this helps

Steve