VM Connection keeps dropping

[qakinwale]

Switched to VM from BT after moving home in August. Internet connection has been dropping several times daily across all devices both on WiFi and Ethernet. 

makes working / streaming impossible without disruptions every 30 mins. 

I have rebooted, factory reset, replaced the Hub 3 and gone through the same cycle on that to no avail. CS on the phone so far have been unhelpful. 

just signed up to BQM so will be sharing more observations once it comes in

[qakinwale]

Cable Modem StatusItemStatusCommentsAcquired Downstream Channel (Hz)

138750000

Locked

Ranged Upstream Channel (Hz)

30100098

Locked

Provisioning State

Online

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	138750000	0.9	38	256 qam	1
2	146750000	0.7	38	256 qam	2
3	154750000	0.9	38	256 qam	3
4	162750000	1.2	38	256 qam	4
5	170750000	1.4	38	256 qam	5
6	178750000	1.7	38	256 qam	6
7	186750000	1.5	40	256 qam	7
8	194750000	1.4	40	256 qam	8
9	202750000	1	38	256 qam	9
10	210750000	0.7	38	256 qam	10
11	218750000	0.5	40	256 qam	11
12	226750000	0.4	38	256 qam	12
13	234750000	0.5	38	256 qam	13
14	242750000	0.5	40	256 qam	14
15	250750000	0.9	39	256 qam	15
16	258750000	1.2	38	256 qam	16
17	266750000	1.5	40	256 qam	17
18	274750000	1.5	40	256 qam	18
19	282750000	1.7	40	256 qam	19
20	290750000	2	40	256 qam	20
21	298750000	2.4	40	256 qam	21
22	306750000	2.4	40	256 qam	22
23	314750000	2.5	40	256 qam	23
24	322750000	2.7	40	256 qam	24

[qakinwale]

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	38.9	1783	0
2	Locked	38.6	1630	0
3	Locked	38.9	1632	0
4	Locked	38.9	1687	0
5	Locked	38.9	1903	0
6	Locked	38.9	1818	0
7	Locked	40.3	1939	0
8	Locked	40.3	1968	0
9	Locked	38.6	2044	0
10	Locked	38.9	2264	0
11	Locked	40.3	1978	0
12	Locked	38.9	2259	0
13	Locked	38.9	2201	0
14	Locked	40.3	2410	0
15	Locked	39.8	2518	0
16	Locked	38.9	2659	0
17	Locked	40.3	2431	0
18	Locked	40.9	2582	0
19	Locked	40.9	2933	0
20	Locked	40.3	3244	0
21	Locked	40.3	3641	0
22	Locked	40.3	3704	0
23	Locked	40.3	4093	0
24	Locked	40.3	4217	0

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	30100098	46.8	5120	64 qam	9
2	36600057	47	5120	64 qam	8
3	49600049	47.5	5120	64 qam	6
4	23600000	46.3	5120	64 qam	10
5	43100004	47	5120	64 qam	7

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[qakinwale]

Network Log

Time	Priority	Description
27/10/2024 06:57:18	notice	LAN login Success;
26/10/2024 21:26:0	critical	No Ranging Response received - T3 time-out;
26/10/2024 10:02:14	Error	DHCP RENEW WARNING - Field invalid in response v4 option;
25/10/2024 18:26:47	critical	No Ranging Response received - T3 time-out;
24/10/2024 22:05:54	notice	LAN login Success;
22/10/2024 23:24:21	critical	No Ranging Response received - T3 time-out;
22/10/2024 22:03:38	notice	LAN login Success;
22/10/2024 22:02:14	Error	DHCP RENEW WARNING - Field invalid in response v4 option;
22/10/2024 22:00:5	notice	LAN login Success;
22/10/2024 21:02:58	Error	DHCP RENEW WARNING - Field invalid in response v4 option

[Matthew_ML]

Hey qakinwale, thank you for reaching out and I am sorry to hear you are having some connection issues, also a warm welcome to the community.

Let me send you a DM so we can look into this 🙂