VM Connect not giving me the option to order a POD

[mckinnoj]

Hi,  we have M500 Volt.  The coverage within the house is terriblem  The VM Connect app is telling me that I should get a POD but is not giving me the option to order one.  I can see that others have also had similar problems.  When I phone Virgin, I keep getting the automated service and get sent a link to SamKnows (which I have already) and/or to download the VM Cionnect app (which I have).

I really need a POD as my ring cameras keep dropping out and we are getting well below 30MB in a few of the rooms

Please help

[Sabrina_B]

Hi @mckinnoj 👋.

Thanks for reaching out to us and welcome to the Community Forums. Sorry to hear that you are having issues with ordering pods, we can assist you via private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina

[StreetGlide168]

Hi, I am in the same position, there is no obvious way to order wi-fi pods. I am on 1 Gig and the VM Connect is showing 8 Mbps in 2 back bedrooms and constantly drops out. Can you help please?

Regards

John

[StreetGlide168]

Hi, I am in the same position, there is no obvious way to order wi-fi pods. I am on Gig1 and VM Connect is showing 8 Mbps in 2 back bedrooms and constantly drops out. Can you help please?

Regards

John

[Alex_RM]

Hi John, 

Thanks for posting, and sorry to hear you're having some issues ordering a WiFi pod. So I can help I've popped you over a private message.

Alex_Rm