Unable to disable SSID Broadcasting on Hub 3
I've just had a Hub 3 installed, replacing a Super Hub 2ac, to allow connection of my home phone service to the fibre network. I've been setting things up and find I'm unable to disable SSID Broadca...
Forum Discussion
At last !!!
The Truth be known.......In the End.
After trying literally *everything* peeps have suggested, inc trolling through unhelpful YT vids to get my Hub 3 SSID disabled.
Had a hunch it was a software problem. Understandable now why all suggested resolutions completely Failed to work.
Role-On Firmware UpDate. Just Perleaze Virgin keep us informed ! Thank You 🙂
David_Bn
Forum Team
Forum TeamThanks for the update TS2, and I'm pleased to hear that this has now been resolved.
We'll do all we can to keep our users informed moving forward.
All the best,
David_Bn
Hi,
just checking if there’s any word on the update yet?
I have the same issue that I’d like Virgin media to rectify if possible…thanks
Be Social-Network Smart - whiteboard animation. Watch here:
- John_GS
Hi RUAJW
Thanks for your post and welcome to the community. There's no update yet but have reached out to the team
best wishes,
It would be great if they pull their finger out here. I need to turn on SSID broadcast for both 2.4 and 5Ghz to support modern and older devices. I cannot do this unless both check boxes are modifiable.
To be honest my Hub 3 experience is quite poor. My WiFi mesh broke so I had to fall back to the Hub's WiFi and so far I've:
1) A set of password restrictions that mean I can't use my old highly secure password so I've had to reset passwords on all my devices.
2) A failure to broadcast 2.4GHz SSID which means my printer and Christmas lights can't connect to the network.
3) A big where if you enter the username and password via keychain (Mac) and then press return it double logs you in, says you are already logged in and won't let you log in again until some timeout.
The sooner we can get the SSID Broadcast options updatable the better.
I sorted this out in the end via this extremely user friendly approach. I opened the security settings in my browser. I used the browser's development mode inspector to find the relevant checkboxes int the HTML source. I changed the CSS classes and attributes from (in my case) disabled to enable in the inspector (which has the nice feature of realtime DOM updates). I then had a ticked checkbox where before I didn't. I saved it and it worked. In other words, the fix for the issue is trivial and there's no reason why this couldn't have been a single small patch shipped months ago. TBH I'd do it for free if someone sent me the source. 😉
If you do this you're looking for content in the DIVs named tr_EnableSSIDBroadcastSecurity or tr_DisableSSIDBroadcastSecurity within the (for example) Wifi24GHzSecurity DIV. I'm not going to be more specific because it's probably best you have some tech skills if you're hacking the page DOM to get what you want.
Note: Caveat Emptor. If you brick your Hub I'm not responsible.- Akua_A
Hi schnoberts,
Welcome back to our community forums and sorry to hear you were having issues enabling SSID Broadcasting on Hub 3.
We can understand this is not ideal as it has been ongoing for a while. We are however glad to see you have been able to resolve the issue. Please continue to monitor your service and let us know if you need any further help.
Thanks,
@schnoberts Good Call, I owe you internet points! - simply directly editing the page's code (manually changing the default selected radio button & hitting 'apply changes') worked for me.
Thank you.
Note: Don't attempt if you don't know what you're doing as you may brick your Hub
