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Trying to order WiFi pods

Joining in

Can someone please tell me how I can order 2 WiFi pods. The cameras on my house are not getting enough signal.


i have tried calling and spoke to 2 different people who have said they have been ordered but still waiting for any sort of confirmation.

its a complete joke and to be honest at the point of cancelling due to the fact that virgin are failing the contract as I am entitled to them.


I have used the app proved it is too slow at parts of my house it is 17meg or less. But you click the link in the app and it’s a dead link 

someone needs to help or I will be forced to cancel!


Very Insightful Person
Very Insightful Person

A VM person will respond on here in a day or 2.  Remember as a new customer you only get 14 days in which to cancel without incurring a large exit fee.

Meanwhile,,, see this for info


See the post from “newapollo” in this thread for a guide to scanning and ordering Pods….


To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

If not free to you… you will be charged £8/month for up to 3 pods. It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.



I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi there @Kieran2016 

Thank you so much and welcome to the community forums its great to have you here. 

I am so sorry to hear you have faced this issue with ordering pod's and I will be happy to take a closer look via a private message.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.