Forum Discussion

SharonBox33's avatar
SharonBox33
Tuning in
12 months ago

Impossible to request a POD via VM Connect

Hello, can anyone tell me how to obtain a POD? I've been going round in circles for the past 4 hours. I'm following all instructions/prompts exactly & still getting nowhere. Better still, can anyone tell me how to speak to a human? I've called 150, intentionally NOT input my mobile number & still get cut off! Honestly I'm losing the will to live, only been with VM 4 months and regretted the move from day one. Abysmal.
  • newapollo's avatar
    newapollo
    Very Insightful Person
    12 months ago

    Hi SharonBox33 

    They are available for free on Volt contracts if you are not getting download speeds of at least 30Mbps in every room.

    You need to perform a Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible.  The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.

    If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.

    How to perform the scan and order the wifi pods when using the Connect app.

    • Tap Start the scan and then  
    • While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan  to complete, and then tap Continue 
    • Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) 
    • When the scan is complete tap Optimise WiFi now if the options shows as that will try and improve the connection in the current room 
    • When it shows Optimisation complete, tap Rescan room,  tap Start Scan  and then you can click on Order a WiFi Booster if it shows as an option

    If that doesn't work you can call  0800 064 3850 to order the first one

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    12 months ago

    Hey SharonBox33, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

     I will send you a PM now so we can look at ordering you one, as mentioned they are free on VOLT or 1GB otherwise they are £8 per month.

    Please look out for my PM.