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SuperHub 5 - Password not working when trying to log into hub

Phatboyruss
Joining in

I'm trying to login to the hub so I can put some time restrictions on my nieces internet access

When I try and enter the password its saying not recognised

60 second hub reset attempted, no luck.  Multiple variations of the password tried and no joy 

4 REPLIES 4

Client62
Alessandro Volta

Mobiles & laptops remain out of bedrooms at light out is a good policy to adopt.

After a 60 second reset, the VM Hub must remain powered on to allow it to complete the factory reset,
then the Hub Password from the bottom side label is used.

jpeg1
Alessandro Volta

Are you using the correct password? There are two printed on the label. 

But be aware that any restrictions set by the Hub can be easily bypassed with a little knowledge, which children pass around. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Sometimes adding a space after the last character of the password before clicking Enter helps. 

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Lee_R
Forum Team
Forum Team

Hi @Phatboyruss thanks for posting and welcome to our community.

Sorry to hear that you've been unable to sign into your hub 5 settings. And sorry for any inconvenience this may be causing. I'd love to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R