SuperHub 5 - Password not working when trying to log into hub

[Phatboyruss]

I'm trying to login to the hub so I can put some time restrictions on my nieces internet access

When I try and enter the password its saying not recognised

60 second hub reset attempted, no luck.  Multiple variations of the password tried and no joy 

[Client62]

Mobiles & laptops remain out of bedrooms at light out is a good policy to adopt.

After a 60 second reset, the VM Hub must remain powered on to allow it to complete the factory reset,
then the Hub Password from the bottom side label is used.

[jpeg1]

Are you using the correct password? There are two printed on the label. 

But be aware that any restrictions set by the Hub can be easily bypassed with a little knowledge, which children pass around. 

[Cardiffman282]

Sometimes adding a space after the last character of the password before clicking Enter helps. 

[Lee_R]

Hi @Phatboyruss thanks for posting and welcome to our community.

Sorry to hear that you've been unable to sign into your hub 5 settings. And sorry for any inconvenience this may be causing. I'd love to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R