on 08-01-2024 19:29
Hi there,
I'm new here and new to VM.
I'm trying to connect my smart lighting to our new hub. Contacted the manufacturer, Lightwave, who mentioned port forwarding and to contact virgin. Very long day, trying to get someone to help, end result was to finally speak to someone who said to Google it! 😡🤣
I've tried looking at the hub advanced settings, but have no clue where to start.
Anybody able to give a dummy's guide?
Cheers in advance
Answered! Go to Answer
on 15-01-2024 20:55
I've done both already
on 18-01-2024 12:19
Hi @seadogdjh 👋.
Thanks for reaching out to us. Apologies for the issues that you are having with your smart lighting. The Hub5x is compatible for port forwarding and if you're still experiencing, please consult with the manufacturers support Team to make sure they are the correct ports and look into any other security software you may have on your computer to make sure they are allowing connections.
Sabrina
18-01-2024 12:35 - edited 18-01-2024 12:36
Get your own router with 1Gb ports or better and double NAT DMZ to it and wait till modem mode gets here
on 07-02-2024 22:49
I have the same issues when plugging the Lightwave Link directly into the Hub 5x.
I use a TP link tl sg105s ethernet splitter in one location and the Lightwave Link now works when ported through this. Could be a solution for you.
I don't technically know why it works through this but not directly to the Hub 5x. It may be due to compatibility with the port speeds. Lightwave troubleshooting states "It does operate using 10Mbps connectivity which has in rare instances caused issue with connectivity as some ports of 100Mbps or 1Gbps have had issues with this."
on 07-02-2024 23:04
Yeah, I'm pretty sure the HUB wouldn't have been tested with such an old standard, however, the TP Link clearly states 10Mbps compatibility.
on 08-02-2024 10:24
You problem was definitely with the speed of 10M for the device. I know the Hub5 does not support 10M, it’s been reported on the board for Tado hubs and I would expect the Hub5 to be no different.
on 08-02-2024 22:04
Many thanks for that, exactly what I needed, someone who has had the same experience with the same equipment, was a long shot but it may have worked 😉 shall keep you posted
on 15-02-2024 12:05
Yep, can now confirm it has worked for me, many thanks RedSky.