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Simple Port Forwarding Hub 5 Not Working

Dracious
Tuning in

Hi everyone,

I have been doing a simple Port Forwarding task with the Hub 5. I have done this before with previous Hubs countless times and not had any issues, but can not work out what has gone wrong this time. I have a simple set up of just a desktop PC and the Hub 5, no Raspberry Pis or additional router/modems involved at all. This is all just so I can host a video game server. 

Is there something I am missing, or is this an issue with the Hub 5? I have seen multiple posts about how Port Forwarding seems temperamental at best with the Hub 5 and many have had to downgrade back to Hub 3/4 to get that functionality back. 

Things tried/checked so far.

  • Double checking all Port Forwarding related rules. No Duplicates, correct public and private IP address, etc
  • Checked any firewalls that may cause issues in Windows or the Hub itself. Added rules in that allow access through those ports and tried an attempt with the firewalls deactivated.
  • Tried it with a different desktop entirely (changing the private IP etc to match the new device etc)
  • Contacting VM support who don't seem to understand the issue but also don't seem to want to elevate it. Only feedback I am getting is to reset the router, which I have gone along with to no avail.
  • Checked the game server itself is working and can be connected to via the local network
  • Checked numerous different website port checkers, none of which can connect.
  • Tried it with and without UPnP, DMZ and DHCP enabled.
  • Plenty of restarts of all the devices involved and the Hub itself.

I am not really sure where to go next outside of requesting an older Hub or buying more equipment myself, which is obviously something I would rather not do. I have done this enough times with previous Hubs and not had any issues outside of the odd stupid mistake where I didn't notice my Private IP for the device changed etc, so I think I have covered all my bases and not made a mistake on my end. 

32 REPLIES 32


@Adri_G wrote:


however we can confirm this might not work on hub router mode.

We do not recommend using 3rd party equipment 


But if the hub can't be port forwarded in router mode, then surely you would need 3rd party equipment? At least for basic functionality like wifi?

It seems like Virgin has just made the newest Hub objectively worse and with less features if it is impossible to have wifi (which I believe you need the router mode on for) and port forwarding (which you apparently need router mode off for) on at the same time without buying additional 3rd party equipment. 

What is the process for 'downgrading' a hub 5 and going to back to a 3 or 4? The phone support seems fairly poor as they had no idea what I was on about and just wanted me to repeatedly restart/reset the hub as if that would suddenly allow port forwarding or get me a new hub. Does anyone know a way to get through to a better support technician or how to get escalated so that I can just downgrade my hub 5?

legacy1
Alessandro Volta

PC to hub in modem mode test that if that don't work your doing something wrong your end.

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Hi @Dracious,

Have you tested in Modem mode?

In regards to 'downgrading' your hub what did the team advise? Did they say this was not possible?

Ayisha_B
Forum Team

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@Ayisha_B wrote:

Hi @Dracious,

Have you tested in Modem mode?

In regards to 'downgrading' your hub what did the team advise? Did they say this was not possible?


Port forwarding doesn't work in modem mode, so I'm unsure why you are asking the OP to check this?

They are advising that port forwarding is not working in router mode, which should be possible since it's available as configuration within the HUB 5 settings.


@carl_pearce wrote:


Port forwarding doesn't work in modem mode, so I'm unsure why you are asking the OP to check this?


It be more easy to see if the device needing incoming traffic in modem mode works then trying to work out if router mode is the problem.

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I have tested it in modem mode and basically every configuration I can think of or have seen recommended online that doesn't requires additional third party hardware. 

In regards to what the team advised I said it in the previous response but they advised restarting the hub, then resetting the hub then doing that again when it didn't work. When I asked about port forwarding specifically they asked basic questions about if the internet is working or if I can connect to the wifi. If pressed they would just advise to restart and reset the hub. When I asked about downgrading the hub, they responded with basic questions about if the internet is working or if I could connect to the wifi and advised restarting and resetting the hub. When I have jumped through the hoops and had no progress they would say they are doing something on there end and expect a change in 30 minutes (no explanation on what that change is) and to ring back if that didn't solve the problem. Obviously nothing changed, I rang back and got a new support employee who started the process from square one again. 

 

Honestly talking to Virgin Media support about anything has been a frustrating mess, that is why I was wondering if there is some other pathway to get in touch with a different type of support technician/a way to get elevated to something who can do more than just reccomend restarting and resetting. I understand that solves the majority of issues they get called for but surely there is some second line or other support for other issues? 

 

Apologies if I sound hostile, but so far the support has been terrible, the new Hub I got has objectively worse features than the previous one and actually talking to anyone from VM who has any basic networking knowledge or even just the power to send me an old Hub has been near impossible. For a service I pay hundreds of pounds for it is kind of ridiculous.


@legacy1 wrote:

@carl_pearce wrote:


Port forwarding doesn't work in modem mode, so I'm unsure why you are asking the OP to check this?


It be more easy to see if the device needing incoming traffic in modem mode works then trying to work out if router mode is the problem.


The OP has already confirmed it worked on older HUBs so what's the point?


@carl_pearce wrote:

@legacy1 wrote:

@carl_pearce wrote:


Port forwarding doesn't work in modem mode, so I'm unsure why you are asking the OP to check this?


It be more easy to see if the device needing incoming traffic in modem mode works then trying to work out if router mode is the problem.


The OP has already confirmed it worked on older HUBs so what's the point?


Same point they just posted saying they tried modem mode and couldn't get it to work.

Check out this tool @Dracious for testing

http://www.rjlsoftware.com/software/utility/portlistener/

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@legacy1 wrote:

@carl_pearce wrote:

@legacy1 wrote:

@carl_pearce wrote:


Port forwarding doesn't work in modem mode, so I'm unsure why you are asking the OP to check this?


It be more easy to see if the device needing incoming traffic in modem mode works then trying to work out if router mode is the problem.


The OP has already confirmed it worked on older HUBs so what's the point?


Same point they just posted saying they tried modem mode and couldn't get it to work.

Check out this tool @Dracious for testing

http://www.rjlsoftware.com/software/utility/portlistener/


Port forwarding doesn't work in modem mode.


@carl_pearce wrote:


Port forwarding doesn't work in modem mode.


Modem mode doesn't do port forwarding as I'm sure you know😉 and should allow all traffic perfect for testing.

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