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Service engineer - Hub 3 stopped working

Tuning in

Following engineering work in my street yesterday my Hub 3 has stopped working.  I've gone through all of the reset options but this hasn't fixed it.  How do I arrange for an engineer to come out? 



[MOD EDIT: Subject title changed for clarity]


Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hey Chopper48, thank you for reaching out and I am so sorry to hear about this.

Let me send you a DM and we can take a look 🙂 

Matt - Forum Team

New around here?