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Router returned to virgin by Yodel

Just joined

My router has not been delivered on its stated delivery date, and after 2 days I've looked it to it and Yodel claims that the delivery was requested to be returned to virgin. No contact has been made to organise a new delivery.


Very Insightful Person
Very Insightful Person

Call the Pre-installation and delivery team on 0800 052 1734 and see if they can get another one sent out

They open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi Neddie269,

Thanks for posting and a warm welcome to the Community Forums! Sorry to hear your Hub's delivery has been delayed! 
We can check your services on here to see what's happened and get another one sent out.

I'll send you a PM now so we can do this 😁

Speak soon.