Router Upgrade SH2?

[bob_8820]

Hi, i have a Super Hub 2, which  understand is now outdated and should be replaced by Virgin. Tried the the 0345 phone number but then the online help tool does not lead to an upgrade router option that i can find after several attempts to trawl through it.

Does anyone have a phone number (not then leading to a chat tool) where i can request one please?

Thank you

[jbrennand]

Is the SH2 actually faulty?  If it were then when the Tech visited the first thing they would do is remove that and replace with a Hub3/4/5.  Or if you are otherwise happy with the VM service and you are now on the rolling 30-day contract - you would get a very good offer to upgrade your package in lieu of a new 18month contract.

What speed package are you currently on and how much does it cost ?

[Steven_L]

Hey bob_8820,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to upgrade your router. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L