Router Not Delivered

[ella10phillips]

Hey, 

I have ordered a wifi router that had a delivery date set for today however this has not appeared, I haven’t received any dispatch confirmation nor any other information from yodel. I cannot use customer services either due to not having an account number. Any help would be much appreciated. 

Thanks 

[VM-Jon]

Hi @ella10phillips 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[Kath_P]

Hi ella10phillips, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been waiting on news of delivery for your equipment. I can see Jon has offered some help and hopefully this means you are sorted but if not, pop back and let us know so we can look into things for you. 

Many thanks, 

[ella10phillips]

Hey, 

Thanks for the reply. Finally have the contract sorted, Natalie was very good with helping sort it out. It was confirmed that the router could be delivered to an alternative address due to no one being present at the home on the available dates, however upon looking at my order details the address has not been updated. It’s not clear who I can contact in regards to this so any help would be great. 

Thanks 

[Jodi_S]

Hi ella10phillips,

Thanks for posting on our community forums. We can see that you have already contacted the team about this issue to get your equipment delivered to an alternative address.

If you have any further issues, please pop back here and we can assist you further.

Kind regards Jodi. 

[zvirbunelis]

Hello!

I am having the same issue. I was meant to get my router delivered yesterday and I am still waiting for the tracking number. I also do not have an account number therefore I am unable to go through to customer support.

Thanks,

Elena

[Molly_T]

Hi Elena! (@zvirbunelis)  👋 Welcome to the community! 

Thank you for posting. Sorry to hear you are also having a bit of difficulty with the arrival of a router. We will need to send you a PM to confirm a few account details so we can look into this for you and offer further support! I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible.

Thank you for your patience in the meantime! Wishing you all the best. 🌞

[Patrycja27]

I am having the same issue. I was meant to get my router delivered 27 April and and I am still waiting for the tracking number. I also do not have an account number therefore I am unable to go through to customer support.

[Ashleigh_C]

Hi there @Patrycja27 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and thank you so much again for posting. I'm going to pop you a private message so we can take a look and see what has happened here.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[bethch]

Hello, my equipment also did not arrive on the date I was given and I haven’t heard anything since