Red light on router

[Paul5157]

We have been having problems with our wifi disconnecting intermittently for the last couple of months. The router has a solid red light instead of a white one which it always used to have. Our devices disconnect from wifi several times a day even when in the same room as the router. The Router does not feel hot to touch and is on an open shelf with plenty of room for ventilation. I have re- started the router many times and also carried out the pinhole reset on 3 occasions but the light always comes on red and the wifi disconnect is still occurs daily.

Reading other posts on here I guess we need a new router, the one we have is a number of years old. Please could somebody arrange for this to happen.

[Adduxi]

If the Hub 3 red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

[Akua_A]

Hi @Paul5157 

Welcome to our community forums and thank you for your first posts. Sorry to hear you have been having ongoing issues with a red hub light. We can understand your concern and want to best help. I have sent you a private message to look into this for you. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,

[Akua_A]

No worries @Paul5157 

Please let us know how the appointment goes and if you need any further help.

Thanks,