Red light on hub

[Mo160191]

My hub 3 has a red light and it's been like that for a few weeks. In the past week, my connection keeps dropping and this happens all day. The connection is really intermittent and it's a nightmare as my devices keeps buffering to state Internet connection lost or reconnecting.

Rebooted the router,reset it via the pin too and issue remains. Any help is appreciated.

Thanks

[Adduxi]

If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you

[Matthew_ML]

Hey Mo160191, thank you for reaching out and I am so sorry to hear this.

Please do try these steps;

 • Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.
 I will send you a PM in meanwhile.