Forum Discussion

Julianslapp's avatar
Julianslapp
Joining in
8 months ago
Solved

Red light on hub

I have a red light on my hub 3. Always been white before, I rang Virgin and was told as I have wi fi it's OK and don't worry. I have read that it could be overheating or some other things. As it is o...
  • Ashleigh_C's avatar
    Ashleigh_C
    8 months ago

    Hi there Julianslapp 

    Thank you so much for your post and welcome to the community forum, its great to have you here.

    I am so sorry that you have faced this issue with your Hub but not to worry we can certainly assist here.

    Can I ask if the Hub is in an open and well ventilated area? Also have you been able to try pushing a pen etc into the reset hole at the back of the Hub and hold in for 30 seconds?

Ashleigh_C's avatar
Ashleigh_C
Forum Team
8 months ago

Hi there Julianslapp 

Thank you so much for your post and welcome to the community forum, its great to have you here.

I am so sorry that you have faced this issue with your Hub but not to worry we can certainly assist here.

Can I ask if the Hub is in an open and well ventilated area? Also have you been able to try pushing a pen etc into the reset hole at the back of the Hub and hold in for 30 seconds?

  • Julianslapp's avatar
    Julianslapp
    Joining in
    8 months ago

    Thankyou for your reply. The Hub is in awell ventilated area, the same place it has been for 7 years. I haven't tried the pinhole thing at ghe back yet as I thought I would ask about the problem first,  because I have seen so many posts on the Internet saying it doesn't work, but I will try that znd let you know how it goes. Is it true that I would get a second hand hub if it needed replacing because that is not acceptable and it would mean me changing provider, which I don't really want to do at this time,

     

  • Julianslapp's avatar
    Julianslapp
    Joining in
    8 months ago

    Hi, I have now tried the reset twice with a pin, it did reset but still got a red light.

  • Julianslapp's avatar
    Julianslapp
    Joining in
    8 months ago

    I have reset it but still red, sometimesits whie, sometimes red, can you help.