Red light on hub 5 installed last week

[Weemsie66]

Our hub 5 installed last week had a yellow/amber light on it this morning after a reboot it now red and still no internet 

[Ashleigh_C]

Hi there @Weemsie66 

Thank you so much for your post to the community forums and welcome to the team, it's great to have you.

I am so sorry that you have faced this issue with your Hub and thank you for trying a reset. Can I ask if the Hub is in a well ventillated area? 

Can I also check when you say a reset do you mean you have held a pen etc into the pinhole at the back of the Hub labelled 'reset' and held in for at least 30 seconds? If not can you try this now for us?

[Tudor]

Red LED on Hub5 means no internet connection, it is NOT indicative of overheating.