Red light on hub 3

[DarrenandMagda]

Hi all,

Like many previous posts, the LED that normally shows as white in our hub 3 is now red.  We've followed the guidance on these forums, restarted the hub and ensured that it is in a well ventilated place, but even after restarting the hub the once white LED remains red. 

It is warm to the touch, but not hot.

Please could someone advise?

[Matthew_ML]

Hey DarrenandMagda, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

I am going to send you a PM but in the meanwhile please can you try these steps;

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.

[DarrenandMagda]

Hi Matt, thanks for this and we have responded to the PM.  We have already tried what you have suggested on a number of occasions and the Hub light remains red.

[Matthew_ML]

Glad we've managed to get this resolved for you 🙂