Red light on hub 3 - unstable connection
Hi, recently my hub has been unstable, constantly requiring me to do a reset, I use it in Modem mode and still I keep loosing connection needing to reboot. I have noticed that the status light has tu...
Forum Discussion
Are you sure it’s red? Hub3 in modem mode the LED is magenta and can look red to a lot of people. Please post some stats.
How to get stats from a VM hub (no need to logon to the hub)
Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode
- Click on the “> Check router status” button
- Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
- Click on the “Upstream” tab, copy the text and paste into your reply
- Click on the “Networking” tab, copy the text and paste into your reply.
- Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.
Hi Tudor,
Please see the info you requested below:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 3.5 40 256 qam 25 2 139000000 5.1 40 256 qam 1 3 163000000 5 40 256 qam 4 4 171000000 4.5 40 256 qam 5 5 195000000 4.9 40 256 qam 8 6 203000000 4.3 40 256 qam 9 7 227000000 4 40 256 qam 12 8 235000000 4 40 256 qam 13 9 259000000 3.5 40 256 qam 16 10 267000000 3.7 40 256 qam 17 11 291000000 3 40 256 qam 20 12 299000000 3.4 40 256 qam 21 13 323000000 3.2 40 256 qam 24 14 339000000 3.5 40 256 qam 26 15 347000000 4 40 256 qam 27 16 355000000 4 40 256 qam 28 17 363000000 4.5 40 256 qam 29 18 371000000 4 40 256 qam 30 19 379000000 4.4 40 256 qam 31 20 387000000 3.9 40 256 qam 32 21 395000000 4.3 40 256 qam 33 22 403000000 4 40 256 qam 34 23 411000000 3.5 40 256 qam 35 24 419000000 4.1 40 256 qam 36 Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 5868 2111 2 Locked 40.3 239369136 37338 3 Locked 40.3 41928823 460424 4 Locked 40.3 11703856 7564 5 Locked 40.9 14993309 373005 6 Locked 40.3 10507418 113657 7 Locked 40.3 23225 4516 8 Locked 40.9 8672 3504 9 Locked 40.3 5563 2741 10 Locked 40.9 4305 2232 11 Locked 40.9 223677 4989 12 Locked 40.3 29313 5271 13 Locked 40.3 5681 2831 14 Locked 40.3 43034 2842 15 Locked 40.3 7163600 171401 16 Locked 40.3 15782331 853715 17 Locked 40.9 69483 3783 18 Locked 40.3 4263 3635 19 Locked 40.9 2440 3714 20 Locked 40.3 4033 2732 21 Locked 40.9 9053 2608 22 Locked 40.3 5897 2670 23 Locked 40.3 2343 3391 24 Locked 40.3 2010 3033 Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID1 43100000 44 5120 64 qam 2 2 23600000 42 5120 64 qam 5 3 30100000 43 5120 64 qam 4 4 36600000 43.5 5120 64 qam 3 5 49600000 44.5 5120 64 qam 1 Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts1 ATDMA 0 0 1 0 2 ATDMA 0 0 3 0 3 ATDMA 0 0 1 0 4 ATDMA 0 0 2 0 5 ATDMA 0 0 3 0 And also:
Network Log
Time Priority Description
20/06/2024 22:21:52 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 20/06/2024 22:21:42 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 20/06/2024 20:49:53 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 20/06/2024 20:49:53 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 20/06/2024 18:52:1 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 20/06/2024 06:10:0 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 20/06/2024 03:12:30 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 20/06/2024 03:12:30 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 20/06/2024 03:12:30 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 19/06/2024 21:57:31 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 17/06/2024 22:07:42 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 17/06/2024 08:49:54 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 17/06/2024 08:49:54 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 16/06/2024 23:24:5 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 16/06/2024 23:24:4 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 14/06/2024 13:55:4 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 14/06/2024 06:25:27 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 14/06/2024 06:25:27 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 13/06/2024 21:17:19 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 13/06/2024 20:49:53 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; - Kath_P
Forum Team
Hi craigchaos88,
Thanks for providing that information. So we can continue to support you, can you let us know how things were after you followed the instructions in Rob's post above?
Once we know the results, we can then look to help further 😊
Thanks,
