Red light on Virgin Hub

[brysonandy]

We have had a solid red power light showing on our Hub 3 for several months now. Usually the WiFi is OK but in the past week or so it is either slow or providing no connection at all. Speed test shows our download rate is now a fraction of what it was. We have tried the suggested remedies for overheating - allow to cool then restart, check wires and factory reset - but they have had no effect. The hub does not feel warm. 

[Carley_S]

Hi @brysonandy 

Welcome back to the community forums. 

Sorry to hear you're having service issues at this time. The red light can just be an LED error rather than anything more worrisome, but it is best to err on the side of caution. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

[Carley_S]

Thank you for joining me over private message @brysonandy 

Glad we've been able to get this sorted for you today. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed.