Red light on V3 router

[flames7607]

Hi,

I have a steady red light on my V3 router box. I've tried all the resets as described in other posts, (reboot, reset, etc) and I still have the light. The box is NOT hot to the touch.

Any suggestions ?

[Daniel_Et]

Hi @flames7607 👋 Thank you for your post and welcome to the Virgin Media Community 😀

In the first instance, we'd advise you to follow the below steps in the following order:
 

• Turn the power switch off on the back of the Hub

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight

• Use the power switch to turn the unit back on

If you've followed the steps and the router isn't booting back up after a few minutes, or the red light returns when it does, it'll need replacing.

Please pop back to us at your earliest convenience.

Regards,
Daniel 

[flames7607]

Hi Daniel,

I've tried as you suggested, red light still comes back on.

Regards

[flames7607]

How do I arrange a replacement please ?

[Alex_RM]

Thanks for letting us know flames7607,

I've popped you over a private message to get a few more details from you.

Alex_Rm

[Alex_RM]

Thanks for joining me over private message flames7607,

Glad I was able to help 🙂 Pop back and let us know how the engineer visit goes.

Alex_Rm

[flames7607]

So, engineer has been, box changed, and all is good !

10/10 for the service I recieved

Thanks for all your help Alex

[Reece_MH]

Hi flames7607 👋

Thanks for the update. I'm glad to hear things are now back to normal after the Technician visit. If you need anything else, please do let us know, and we'll be happy to assist.

Cheers,