Red light on Hub3

[ben35]

 I’ve had a solid continuous red light on my virgin media hub 3 for a couple of weeks now. I called virgin media and got some advice about resetting the wifi router with a pin, taking out the wires and plugging them back in again which I did but unfortunately the continuous red light is still showing. I am worried because I have read that if the red light does not go then there’s an overheating problem and in the end the hub will just burn out, leaving me with no service. I’ve also been having issues with my WiFi which drops on a regular basis.

[David_Bn]

Hi @ben35, thanks for your post.

We would politely ask you to please refrain from duplicate posts on our Community Forums as this can result in multiple responses and/or agents working on the case/account.

I can see that your duplicate post did result in an agent picking this up for you, but understand that they are currently offline.

Therefore, I shall drop you a private message and advise you to discard any previous private messages sent by my colleague on this matter.

Check out the envelope in the top right hand corner for my private message.

Thanks

David_Bn