Red light on Hub

[HenrikNielsen]

My Hub 3 has had a red light for months and I have no internet connection. When I call or go online with Virgin Media they say it’s working, but it’s not. I have numerous times reset the Hub and it doesn’t help. I have turned the Hub off for hours and it doesn’t help. Is it not possible to get a new Hub?

[Vikki_M]

Hi HenrikNielsen,

Thanks for your post and welcome to our community.

I'm sorry to hear you have a red light on the hub, and that you're experiencing some connection issues :(.

I'll send you a private message now so I can help.

Please look out for the envelope in the top right of the page and pop back to me when you can.