Red light on Hub

[JayMaley]

Hi

My internet has been shockingly slow for a couple weeks now, I had a permanent red light on my hub 3. It's not covered, it's upright and out of any sunlight. I've reset it and the red light stays on but it isn't hot to touch. Is this faulty/needs replacing?

[Tudor]

Please do a pin-hole reset of the hub. If the red LED persists then the hub will need replacing.

[JayMaley]

Thanks for your reply, I have done this reset twice and red light returns instantly 😞

[Lee_R]

Hi @JayMaley thanks for posting and welcome to our community.

Sorry to hear of the concerns the ongoing red light on your hub may be causing you. I would like to take a look on your behalf, to help you resolve this. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R