Red light on Hub 3

[TomK4]

Hi Virgin Media, we’re having the same problem here. Permanent red light despite well-ventilated location and WiFi is less reliable than usual. Have reset with pin to no avail. Can you please message me to arrange a replacement box? Many thanks 

[MOD EDIT: Post split to create own thread]

[David_Bn]

Thanks for reaching out to us @TomK4, and a very warm welcome to you!

Sorry to hear of the permanent red light on the Hub 3.0

Check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn