Red light on Hub 3

[Readers]

We’ve got the dreaded red light on our Hub 3, meaning WiFi dropping off and poor reception across the house. We’ve tried resets etc… but no joy. Can VM send a new hub please

[Adduxi · Accepted solution]

If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

[Zach_R]

Hi @Readers,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear that you're having some trouble with your Hub 3 displaying a red light along with connection issues. If you haven't done so already, please follow each of the below steps.

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.

If after following the above steps the router doesn't boot back up after a few minutes, or the red light returns when it does, then please respond to the private message that I'll be sending your way shortly and we can assist you further from there.

Thanks,