Forum Discussion

Rich310's avatar
Rich310
Joining in
3 months ago

Red light on Hub 3 after pin reset

Hello,

The constant red light on my hub3 started a few months ago. I have regular intermittent connectivity and the router is starting to power cycle itself randomly. 

I have performed a full reset with the pin. The router is in a cool well ventilated place and all cables are connected correctly. I have run multiple tests over multiple weeks from the myVM app. 

 

Please could you assist me in replacing this router? The phone lines are impossible to get through no matter how many times I try and the chat bot is useless

thanks 

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    3 months ago

    Hello Rich310.

    Hello  
    Thanks for your first post and welcome to our community.
    Sorry to hear you are having an issue with the red light on your Hub 3
    I'd like to arrange a replacement for you.

    Thanks as well for making sure the Hub is in a well ventilated place.
    If you don't mind, I will need to send you a private message to pass security. 
    If you can check your logo at the top right of your screen that would be great. 
    Gareth_L