Red Light on Hub3 wont go away

[Eupen71]

Hi - i have the permanent red light on my router which wont go away despite not being hot, resetting, using the apps to reset and turning off and on after resting

The advice seems to be here to order a new router but i cant find a way to do that online and contact customer services.

thanks

[Ashleigh_C]

Hi there @Eupen71 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you are experiencing an issue with your Hub and thank you for trying the reset. I'd be happy to look into this with you via a private message and arrange an engineer visit to take a closer look.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[babaganoosh33]

I have the same problem. Constant red light on my hub3. I've reset it countless times but now the wifi is dropping in and out. It's space is not an issue. Looking at the number of posts going back years, this seems to be a common fault with the hub3 and I would like to arrange for this to be replaced - as many other users state - this is the only solution once this happens.

[Zach_R]

Hi @babaganoosh33,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear that you had a constant solid red light on your Hub 3. If you haven't done so already, please follow each of the steps below.

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.

If the issue remains after following the above then please respond to the private message that I'll be sending to you shortly and we can proceed from there.

Thanks,
 

[babaganoosh33]

Yes, I have turned it off and on again several times, including leaving it off overnight. I have pin-hole reset the hub multiple times and it still won't resolve. As I said, space is not an issue. Its location is fine and well-ventilated. This is a work-from-home household and I cannot avoid having the internet cutting in and out because of faulty equipment.

I received no private message to respond to.

[Martin_N]

Thank you for that information babaganoosh33. Our apologuies you haven't received a private message. 

I will send one now.

^Martin