Red Light on Hub

[Brettalt]

Hi, 

My internet is working, but I've had red Light on router for some time now. I have tried everything: Turn off, Reset, check all connections etc and nothing has fixed. 

Can I please have a new hub?

[lotharmat · Accepted solution]

If it's a red light in Router mode as opposed to modem mode - VM need to swap out the hub asap as it is either overheating or thinks it is due to a faulty sensor!

If it were me, I'd call 150 (or 0345 454 1111) and tell them it is hot - they'll book a tech visit sharpish!

It is sad that offshore CS will only budge on this if you tell them it is hot - but unfortunately until proper training filters down - this is all we've got!

[Brettalt]

Cheers for the advice lotharmat, appreciate it!

[Natalie_L]

Hi Brettalt, 

Welcome to the community and thank you for posting. 

I am sorry to hear you are experiencing an issue with a red light showing on your Hub, we will do all we can to help. 

To look in to this further, I am going to pop you over a private message to take a few details. 

This will be available via the purple envelope on the top right of this page. 

Speak soon, 

[jbrennand]

start your own new thread - say what Hub model you have