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Red Light on Hub

Brettalt
Joining in

Hi, 

My internet is working, but I've had red Light on router for some time now. I have tried everything: Turn off, Reset, check all connections etc and nothing has fixed. 

Can I please have a new hub?

1 ACCEPTED SOLUTION

Accepted Solutions

lotharmat
Community elder

If it's a red light in Router mode as opposed to modem mode - VM need to swap out the hub asap as it is either overheating or thinks it is due to a faulty sensor!

If it were me, I'd call 150 (or 0345 454 1111) and tell them it is hot - they'll book a tech visit sharpish!

It is sad that offshore CS will only budge on this if you tell them it is hot - but unfortunately until proper training filters down - this is all we've got!




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Hub 3 - Modem Mode - TP-Link Archer C7

See where this Helpful Answer was posted

4 REPLIES 4

lotharmat
Community elder

If it's a red light in Router mode as opposed to modem mode - VM need to swap out the hub asap as it is either overheating or thinks it is due to a faulty sensor!

If it were me, I'd call 150 (or 0345 454 1111) and tell them it is hot - they'll book a tech visit sharpish!

It is sad that offshore CS will only budge on this if you tell them it is hot - but unfortunately until proper training filters down - this is all we've got!




------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

Cheers for the advice lotharmat, appreciate it!

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Hi Brettalt, 

Welcome to the community and thank you for posting. 

I am sorry to hear you are experiencing an issue with a red light showing on your Hub, we will do all we can to help. 

To look in to this further, I am going to pop you over a private message to take a few details. 

This will be available via the purple envelope on the top right of this page. 

Speak soon, 

 

Nat

jbrennand
Very Insightful Person
Very Insightful Person

start your own new thread - say what Hub model you have


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.