Red light on my router

[Sazzy64]

Sorry to jump on your post but I have had the same problem! My router has a red light but we have internet (apart from when it dips out on the phones) and done the hard resets etc so I’m thinking the same as you - that the router needs replacing but I don’t know who to contact 

[Martin_N · Accepted solution]

Hi Sazzy64,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the red light on your hub. 

I am happy to take a look into this for you. I will private message you now to confirm your details. 

^Martin

[Paul5157]

Hi

Sorry to jump onto you topic but I also have the same issue. I've followed all the advice about resetting the router, and have done this on 3 occasions with no improvement, the red light is still on and the router is not overheating.

I hope you can help as I'm not getting much help from other areas.

Thanks Paul

[Kath_P]

Hi Paul, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're very sorry to hear you're having some issues with your Hub 3 displaying a red light. Just to double check, is the Hub currently in modem mode? If so then the light will be a magenta colour but can look quite red at times. This is perfectly normal and nothing to worry about. 

Thank you for trying the steps that have already been mentioned too. As the red light persists, we won't be able to fix this remotely so I would like to arrange a hub replacement for you and we need an engineer to come out to do this. I just need to confirm the address to move forward on this.

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,