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Re: Netflix says i'm using a Vpn...

Jamierlee
Joining in

Can you help me please? I am having this exact issue. Been using netflix on my TV with no issues. Then one day it says I'm using a VPN and won't allow me to watch anything. 

I am not personally using a VPN and never have. Netflix has advised me to contact you. 

4 REPLIES 4

fibreking
On our wavelength

You don’t say what device you’re using or if you’ve tried Netflix on another device. A smart TV is unlikely to be on a VPN but there are phone apps that can setup VPN without you really being aware. Rebooting the router may get you allocated a different IP address which may solve the issue.

Client62
Alessandro Volta

https://whatismyipaddress.com/   

Using the link above check...

ISP is : Virgin Media
Country is : United Kingdom
IPv4 : a value is present the format ...  xxx.xxx.xxx.xxx
IPv6 : Not detected


Malardy
Tuning in

Hi.

 

I too am having this exact same issue.  started today. Getting error mgs:

There's a problem

You seem to be using a VPN or proxy. Please turn off any of these services and try again. For more help, visit netflix.com/proxy.

OK

I'm not using a vpn. 

I checked via fast.com and details confirm my home area. I get the exact same issue via my phone, ipad and Netflix app on my firestick. 

I reset my router. Didnt fix the issue. Can't watch anything on Netflix

1000009483.png

Contacted Netflix and they've said to contact my ISP, so here I am.

 

Please help!! 

Hi @Malardy 

Sorry to hear you're having the issue. Have you tried the link about the IP in the previous reply?

Best wishes.

John_GS
Forum Team


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