on 10-03-2024 10:19
Can you help me please? I am having this exact issue. Been using netflix on my TV with no issues. Then one day it says I'm using a VPN and won't allow me to watch anything.
I am not personally using a VPN and never have. Netflix has advised me to contact you.
on 10-03-2024 14:48
You don’t say what device you’re using or if you’ve tried Netflix on another device. A smart TV is unlikely to be on a VPN but there are phone apps that can setup VPN without you really being aware. Rebooting the router may get you allocated a different IP address which may solve the issue.
11-03-2024 09:45 - edited 11-03-2024 10:14
https://whatismyipaddress.com/
Using the link above check...
ISP is : Virgin Media
Country is : United Kingdom
IPv4 : a value is present the format ... xxx.xxx.xxx.xxx
IPv6 : Not detected
13-05-2024 23:11 - edited 13-05-2024 23:14
Hi.
I too am having this exact same issue. started today. Getting error mgs:
There's a problem
You seem to be using a VPN or proxy. Please turn off any of these services and try again. For more help, visit netflix.com/proxy.
OK
I'm not using a vpn.
I checked via fast.com and details confirm my home area. I get the exact same issue via my phone, ipad and Netflix app on my firestick.
I reset my router. Didnt fix the issue. Can't watch anything on Netflix
Contacted Netflix and they've said to contact my ISP, so here I am.
Please help!!
on 16-05-2024 14:14
Hi @Malardy
Sorry to hear you're having the issue. Have you tried the link about the IP in the previous reply?
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill