Problem with errors on Hub 5 .....again !

[hawthornuk]

Rebooting my device every few days - had engineer out to check connections and he didnt find an issue but the errors mount up within a day or so and cause lots of buffering, bad network quality - I work from home and this causes a lot of problems on calls etc .  Is there a network department that can take a look at why these errors are occurring as the guy who came out could only test the cable/outside line rather than diagnose through the router errors .  It is becoming unworkable and the price is going up ! Logs from 2 days since last reboot  :

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	306000000	-1.2	41	QAM 256	22
2	138000000	0.1	41	QAM 256	1
3	146000000	0.3	41	QAM 256	2
4	154000000	0.5	41	QAM 256	3
5	162000000	-1	41	QAM 256	4
6	170000000	0.8	41	QAM 256	5
7	178000000	0.7	41	QAM 256	6
8	186000000	0.9	41	QAM 256	7
9	194000000	0.9	41	QAM 256	8
10	202000000	-1.1	41	QAM 256	9
11	210000000	0.9	41	QAM 256	10
12	218000000	-1.1	41	QAM 256	11
13	226000000	-1.3	41	QAM 256	12
14	234000000	-1.6	41	QAM 256	13
15	242000000	-1.5	41	QAM 256	14
16	250000000	-1.5	41	QAM 256	15
17	258000000	-1.5	41	QAM 256	16
18	266000000	-1.1	41	QAM 256	17
19	274000000	-1.1	41	QAM 256	18
20	282000000	0.9	41	QAM 256	19
21	290000000	-1	41	QAM 256	20
22	298000000	-1	41	QAM 256	21
23	314000000	-1.3	41	QAM 256	23
24	322000000	-1.3	41	QAM 256	24
25	330000000	-1.5	41	QAM 256	25
26	338000000	-1.5	41	QAM 256	26
27	346000000	-1.7	41	QAM 256	27
28	354000000	-1.7	41	QAM 256	28
29	362000000	-1.6	42	QAM 256	29
30	370000000	-1.9	41	QAM 256	30
31	378000000	-1.8	41	QAM 256	31
32	386000000	-2.2	41	QAM 256	32

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	27399	1088
2	Locked	41	103710	7418
3	Locked	41	122843	12324
4	Locked	41	124467	16776
5	Locked	41	135725	27239
6	Locked	41	124863	20002
7	Locked	41	176331	40207
8	Locked	41	149607	27607
9	Locked	41	171939	37644
10	Locked	41	100415	4832
11	Locked	41	113607	18561
12	Locked	41	92651	13413
13	Locked	41	79409	9812
14	Locked	41	70118	7482
15	Locked	41	62114	5757
16	Locked	41	52758	3691
17	Locked	41	43252	1927
18	Locked	41	33260	820
19	Locked	41	26127	429
20	Locked	41	21599	310
21	Locked	41	20805	321
22	Locked	41	22840	533
23	Locked	41	33336	1621
24	Locked	41	39529	1751
25	Locked	41	43286	1273
26	Locked	41	42415	648
27	Locked	41	37019	274
28	Locked	41	30406	185
29	Locked	42	25444	77
30	Locked	41	21508	92
31	Locked	41	18025	60
32	Locked	41	13906	27

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

92

4K

1800

QAM 4096

1128

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

43

-1.0

594558143

525

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	48.8	5120	QAM 64	1
1	43100000	48.3	5120	QAM 64	2
2	36600000	47.5	5120	QAM 64	3
3	30100000	47.3	5120	QAM 64	4
4	23600000	46.5	5120	QAM 64	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	3	0
4	ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10

43.2

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

74000000

0

0

[legacy1]

Likely the hub in router mode acking up change it to modem mode and get a better router with 1Gb ports

[Client62]

This is a local SNR ( line noise ) issue for VM to resolve.

Try 0800 561 0061 to see if there is a known fault affecting your street.

[Martin_N]

Hi hawthornuk,

Thank you for your post,. I'm very sorry to hear about the issue you're having. 

We are happy to take a look into this. I will private message you now to confirm your details. 

^Martin