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Problem with errors on Hub 5 .....again !

hawthornuk
Joining in

Rebooting my device every few days - had engineer out to check connections and he didnt find an issue but the errors mount up within a day or so and cause lots of buffering, bad network quality - I work from home and this causes a lot of problems on calls etc .  Is there a network department that can take a look at why these errors are occurring as the guy who came out could only test the cable/outside line rather than diagnose through the router errors .  It is becoming unworkable and the price is going up ! Logs from 2 days since last reboot  :

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1306000000-1.241QAM 25622
21380000000.141QAM 2561
31460000000.341QAM 2562
41540000000.541QAM 2563
5162000000-141QAM 2564
61700000000.841QAM 2565
71780000000.741QAM 2566
81860000000.941QAM 2567
91940000000.941QAM 2568
10202000000-1.141QAM 2569
112100000000.941QAM 25610
12218000000-1.141QAM 25611
13226000000-1.341QAM 25612
14234000000-1.641QAM 25613
15242000000-1.541QAM 25614
16250000000-1.541QAM 25615
17258000000-1.541QAM 25616
18266000000-1.141QAM 25617
19274000000-1.141QAM 25618
202820000000.941QAM 25619
21290000000-141QAM 25620
22298000000-141QAM 25621
23314000000-1.341QAM 25623
24322000000-1.341QAM 25624
25330000000-1.541QAM 25625
26338000000-1.541QAM 25626
27346000000-1.741QAM 25627
28354000000-1.741QAM 25628
29362000000-1.642QAM 25629
30370000000-1.941QAM 25630
31378000000-1.841QAM 25631
32386000000-2.241QAM 25632

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked41273991088
2Locked411037107418
3Locked4112284312324
4Locked4112446716776
5Locked4113572527239
6Locked4112486320002
7Locked4117633140207
8Locked4114960727607
9Locked4117193937644
10Locked411004154832
11Locked4111360718561
12Locked419265113413
13Locked41794099812
14Locked41701187482
15Locked41621145757
16Locked41527583691
17Locked41432521927
18Locked4133260820
19Locked4126127429
20Locked4121599310
21Locked4120805321
22Locked4122840533
23Locked41333361621
24Locked41395291751
25Locked41432861273
26Locked4142415648
27Locked4137019274
28Locked4130406185
29Locked422544477
30Locked412150892
31Locked411802560
32Locked411390627

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159924K1800QAM 40961128

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
159Locked43-1.0594558143525

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
04960000048.85120QAM 641
14310000048.35120QAM 642
23660000047.55120QAM 643
33010000047.35120QAM 644
42360000046.55120QAM 645

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0000
1ATDMA0000
2ATDMA0000
3ATDMA0030
4ATDMA0000

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
61043.22KQAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6OFDMA2007400000000
 
 
3 REPLIES 3

legacy1
Alessandro Volta

Likely the hub in router mode acking up change it to modem mode and get a better router with 1Gb ports

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Client62
Hero

This is a local SNR ( line noise ) issue for VM to resolve.

Try 0800 561 0061 to see if there is a known fault affecting your street.

Martin_N
Forum Team
Forum Team

Hi hawthornuk,

Thank you for your post,. I'm very sorry to hear about the issue you're having. 

We are happy to take a look into this. I will private message you now to confirm your details. 

^Martin