Virgin webmail/email problem again...(ntlworld email)
My wifes email is e.g. 'wife'@ntlworld.com
This is one on my main virgin account along with my own ntlworld email
A couple of months back she was locked out due to a security flag and having finally reached 2nd line support we went through the complicated process of getting it back - being talked through the convoluted instructions here:
We were then given a new password (4 x 4 letter words separated by hyphens) which enabled us to continue logging into the original ntlworld address - using our Thunderbird email client.
We now want to look at her webmail for ntl adress and the above password we were given is rejected - sending us round the above loop again presumably....?
We are waiting for 2nd line support to phone back but they usually phone whilst I'm away from pc..
I just wondered if I'm missing something by trying to sign in using that new password ?
Virgin has now started sidelining to spam some regular email senders before they reach our client - hence the need to view on webmail.
We are getting fed up with virgin ntl email and are considering changing to outlook email - but ntl has been in use for 15 years or more with very simple names, and it will involve a lot of messing about. Has anyone changed email provider in this way and how is Outlook....?
The 4 x 4 password (app password) is only used for email clients.
Under the most recent security changes, each VM email account now has its own 'My Virgin Media' login and its own VM webmail login
To get into 'My Virgin Media' for the email in question you use the third party email address you provided last time for that account as the username and the account password associated with that particular email address.
https://www.virginmedia.com/help/broadband/manage-email-account#a40d8863-1de8-4a2c-88e3-86907c1e7dfb