Port forwarding hive

[Cymeo2007]

I'm trying to reconnect my hive hub to my new router via an Ethernet cable. All the lights are working and as expected on the hive hub. When getting onto the hive app the hive hub cannot be found and says it offline   After calling hive they've said the following: 

"As per our conversation, we have determined that the hub is at least connecting to new router in the background however there needs to be a port made available and open for the hub to connect without any blockages. Can you please get in touch with your internet provider and provide them with the following which is port forwarding steps : 

UDP port 123 (NTP)
TCP port 443 (HTTPS)
TCP 5671 (AMQPS)"

I've contacted virgin and no one has a clue what to do other than charge me for an engineer to come around. I can see I can access port forwarding from security settings on my hub but unsure how to set this to the right settings to meet he above before I contact hive back. Please could someone help tell me what I need to do below? 

 

[PratibhaPatel]

I have changed the cables. I left the hub switched off for few days. Still no connection. I am not technical and still have no idea what to do

[legacy1]

Get a router put hub in modem mode

ASUS TUF Gaming AX3000 V2 Dual Band WLAN Combinable Router (Tethering as 4G and 5G Router Replacemen...

[Client62]

I've posted the solution to this earlier in the thread.  It is up to you to read the advice and give it a try.

[PratibhaPatel]

@Client62, I have tried that and all I get is a red light. I got the Netgear GS105 switch

[legacy1]

The hub is broken in router mode trying to make it work with a switch will not do good get a better router put hub in modem mode

[Client62]

Does the Netgear GS105 switch's LEDs show the Hive Hub as establishing a 10 or 100 Mb/s connection ?

Does any other network device work when connected to the Hub 5 via the Netgear GS105 ?

[Client62]

Does the Netgear GS105 switch's LEDs show a 1Gb/s connection has been established to the Hub 5 ?

[Adduxi]

I also noticed that switch uses EEE .....  perhaps another reason, who knows?

[amerloma]

I have had a VM Hub 5 for several months working as a router and Hive worked fine. VM ran some updates over the weekend becuase they claimed to have automatically detected a fault. Now Hive wont connect to the Hive servers. The VM Hub 5 can see the Hive Hub as a connected device. Hive tech support have fed me the same line about getting ISP to open the same list of ports. are you sure VM Hub 5 doesn't support 10 mbps, because it did until the weekend? 

[legacy1]

router mode

is broken

use

modem mode