Port forwarding hive

[Cymeo2007]

I'm trying to reconnect my hive hub to my new router via an Ethernet cable. All the lights are working and as expected on the hive hub. When getting onto the hive app the hive hub cannot be found and says it offline   After calling hive they've said the following: 

"As per our conversation, we have determined that the hub is at least connecting to new router in the background however there needs to be a port made available and open for the hub to connect without any blockages. Can you please get in touch with your internet provider and provide them with the following which is port forwarding steps : 

UDP port 123 (NTP)
TCP port 443 (HTTPS)
TCP 5671 (AMQPS)"

I've contacted virgin and no one has a clue what to do other than charge me for an engineer to come around. I can see I can access port forwarding from security settings on my hub but unsure how to set this to the right settings to meet he above before I contact hive back. Please could someone help tell me what I need to do below? 

 

[Client62]

Do you now have a VM Hub 5 ?

Previously the repeatedly reported issue was the Hive Hub has a single speed 10 Mb/s network port
and the Hub 5 has moved on, it only supports network speeds of 100/1000 Mb/s and 2.5Gb/s.

The successful fix was to use a basic 10/100 or 10/100/1000 network switch between the Hive and one of the three 1GB/s ports of the VM Hub 5.

[Tudor]

From what you have said I presume you had the Hive working with another hub/router. I bet you did not do port forwarding on that. I think what you need to do is a full reset on the Hive as I expect it’s retaining some parameters from the old hubs/router. This should set the Hive back to a ‘new unit’ state.

[legacy1]

No one understands what port forwarding is any more if its a port it needs forwarding when to use port forwarding and when not no one knows any more.

It will work if you get your own router mode and use hub in modem mode

[PratibhaPatel]

I have the same issue since Saturday as well and have no clue what to do. Did you have any success in this at all as I need help with this

[BillBudd]

I have HUB5 and Hive hub connected through Ethernet cable (10mb).  No problems.  I don't think the solution is port forwarding.

Bill

[Adduxi]

Have you tried the suggested fix of a 10/100 switch for the ethernet connection?   I believe the Port Forwarding is not the problem and can be ignored.

[unisoft]

Port forwarding is nonsense for the Hive. It works without (I have one), as the Hive makes the outbound connection and not expecting an unsolicited inbound. Port 443 is allowed as well as NTP anyway on HUBS. 

[Cymeo2007]

Hey no virgin couldn't do anything so had to get an engineer over, which managed to resolve the problem. 

They did two things:

1) replaced the hub

2) disconnected my booster, I've still not reconnected this so it he suggested renaming the booster to replicate the WiFi name might help connectivity in the future. 

[DigiSean]

Did anyone find a solution beyond use a network switcher or purchasing a new modem?

I have had the same conversation with Hive today. They seem to think the issue lies with the ISP. 

I setup a Hub 5.0 yesterday, everything else has worked perfectly.