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Poor wifi speed

On our wavelength
  • Since we have renewed our package wifi speed has been poor around home,even if i stand 2 ft from router.

Tried the reset/nothing around it/its located high/all cables are tight but still the same.Can someone check if our hub is showing correct signal or whatever your end please as its beginning to bother me to the point i want to hurt the router,its the hub 3


Many thanks


Community elder

What does this site show?


Very Insightful Person
Very Insightful Person

See this older post..


Do you know if its a wifi only issue (are ethernet connected devices ok?), if it is - then On a Hub3/4/5, you could first try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. All wifi devices will now need reconnecting to the best SSID at each location. Also use a wifi scanning App or Apple Airport Utility) to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - so its worth trying - but its still no substitute for getting better kit 🙂

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

On our wavelength


Wired is perfect around the 650mb,wifi used to be around 500mb on iphone(next to hub)

i dont have the 2 channels enabled as i have a wifi pod upstairs,if i split to have 2g and 5g the pod didnt work,it was flawless till about a few weeks ago when the area had gone down and a engineer was working on it.(old Oomph package so got a free pod then)


 As you can see was cracking speeds but its now hitting around 100mb on iphone,worse upstairs.

Thanks for your reply


Hi @Karl72 👋.

Thanks for the images and update on your Virgin WiFi, I saw that you have stated that you do not have both channels enabled, and using a WiFi booster pod, if the pod is provided by us it is essential that both channels are turned on as the pod is dual banded and can support both 2.4Ghz and 5Ghz channels, if it not supplied by us, is the pod that you have a dual banded pod. It is advisable to have both channels enabled as they are required for various devices specifications as well as performance of your home network.

Should you need further assistance, as well as an additional WiFi Max pod, please join us in a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.



Alessandro Volta

If you think you can do better over wifi get your own router with 1Gb port and put hub in modem mode