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Poor WiFi!!!

Joining in

I am having so many problems with my WiFi signal. 
I have a WiFi pod but think I need another. I have tried to request this but not had any joy and told to request it online. Here is an example of the scan results and this is with 1 pod. I wonder if someone from the virgin team would contact me as I am the stage that I am looking for another provider. 


Any help would be gratefully appreciated  



Make sure the current VM Pod is installed at a location that has decent coverage from the VM Hub.

A VM Pod ( a Wireless Repeater ) installed in a Wi-Fi dead spot (e.g. a remote office) may make the situation worse.

Forum Team
Forum Team

Hello iamsarat,

Thanks for your post.

Sorry to see the slow speeds through your connect app.

Also please accept my apologies for not being able to order a 2nd pod.

We can get one sent out to you from here, but we just need to make sure the 1st pod is in the ideal location.

Is the pod positioned halfway between the Hub and the poor WiFi area.

We also have the following help here 

Can you please lest us know if this helps?

If not then we can look at sending out another pod after passing security.


Yes, the pod is positioned half way between the hub and the dining room and still having issues I’m afraid.

Thanks for coming back to us iamsarat and it does look like we will need to send out a second pod to you, we can do that from here but first, I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,