Pod flashing white for over 24 hours

[Scott211]

Called virgin 3 times and told them it might be not activated or registered but didn’t get anywhere pod still flashing white now does not even show on virgin connect app

[jbrennand]

Did you call the equipment activation number on - 0800 953 9500 (follow options) and check with them - what do they say ?

You will need to hand, the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number

[Gareth_L]

Hello Scott211,

Thanks for your first post and welcome to our community.

I'm sorry to hear about the issues with your pod. Would you like us to take a look at this for you. Nine times out of ten it would just require adding to your network, which we can do remotely if that helps.

Gareth_L