Philips tv restricted access to Virgin Hub 5

[Mb17]

We have recently had the virgin hub 5 fitted. When connecting 2 of our Philips TVs we get a Restricted Access message. The tvs and programs we try running are buffering each time we try to watch live football any ideas.

The other tvs in the house connect to Hub 5 without any Restricted Access message. The service we used before this was not a Virgin Hub 5 and we had no problem with any of the tvs no restricted access messages. 

The router is pushing out plenty but there seems to be some sort of bad set up between the router and tvs. 

[Sephiroth]

The settings are compatible.   Have you seen this?  https://www.elevenforum.com/t/tv-wi-fi-router-connection-not-confirmed-message.22213/

[Mb17]

Hi I think my problem cannot be solved easily thanks to everyone that sent advice and things to try. The option to add a second router and put the Hub 5 in Modem mode looks increasingly to be the way to go. I have to resolve this somehow and excessive buffering steaming football is very frustrating. Can anyone recommend a suitable router that would work for under 100 pounds. Thanks all.

[Matthew_ML]

Hey Mb17, thank you for reaching back out and I am sorry to hear this.

A TP link with WIFI 6 would work well for you, normally you get a decent one for under £50. 

[Mb17]

Thanks Matthew that will bw the way to go I think cheers

[Mb17]

Hi all. Still trying to solve my problem Ive eventually given up on help from Philips and have bought a new router to run alongside the Hub 5. I know the Hub 5 needs setting to modem mode does anyone have a step by step to be able to do this. I bought a TP LINK Archer AX73 to do the job.

[Sephiroth]

1.  Log into Hub 5 GUI

2.  Click the Modem mode menu item

3.  Tick Enable Modem Mode and then Apply changes

4.  The Hub 5 should reboot into Modem Mode

5.  Turn the Hub 5 off & then connect your router to one of the Ethernet ports on the Hub

6.  Turn the router on and let it settle.  Its default state should be to connect via DHCP.

7.  Turn on the Hub 5 and after it boots, it should hand a public IP address to your router.

Let us know.

[Mb17]

Hi Once again thanks for your help. I put the Hub 5 into Modem mode and followed your instructions. It booted up and the colour on the Hub 5 is yellow at the bottom ( im color blind so could be green ) Plugged the TP link in and logged into the TP Link router ( set it up before turning the Hub 5 to modem ) and we have wifi speeds of approx 300mbps on my phone close by. After setting the hub and new router I done a factory reset and unplugged the Philis tv from the wall left it fo a few min. Once again the tv message comes up as restricted assess nothing different from the existing problem so back to where I started. This has only happened since changing to Hub 5.

[Sephiroth]

First, if you are in modem mode (you can double check by going into the hub GUI at 192.168.100.1), the Hub 5 has nothing to do with devices attached to the TP-Link router. We may yet be in WPA territory whereby the setting required by the TV has nothing been set in the router.  What I’ve just said only applies to WiFi, though. Refresh my memory, what happens if the tv is connected by cable to the router?

[Sephiroth]

Might you also photograph/paste the two Network Settings pages from the TV when wirelessly connected?

[Mb17]