Philips tv restricted access to Virgin Hub 5

[Mb17]

We have recently had the virgin hub 5 fitted. When connecting 2 of our Philips TVs we get a Restricted Access message. The tvs and programs we try running are buffering each time we try to watch live football any ideas.

The other tvs in the house connect to Hub 5 without any Restricted Access message. The service we used before this was not a Virgin Hub 5 and we had no problem with any of the tvs no restricted access messages. 

The router is pushing out plenty but there seems to be some sort of bad set up between the router and tvs. 

[Mb17]

Hi In DHCP mode IPv4 DNS1 is 194.168.4.100 and DNS2 is 194.168.8.100. Change to Static IP mode and the 1 in 194/168 numbers remain constant in DSN1 and 2 that 1 cannot be changed so I cant add 208.67

Thanks again 

[Matthew_ML]

Hey MB17, thank you for reaching out and a warm welcome to the community.

I am sorry to hear you are having some issues connecting your TV to the HUB5.

Please can you advise what model you Phillips TV you have?

Has it ever connected at all, then maybe it has dropped out? 

Have you checked to see if the the TV is on restricted access at all? 

How far is the router from the TV? 

[Mb17]

Hi Matthew thanks for the interest the TV is just over a year old its a Philips 65PML9636/12 65 Inch Mini LED 4K Ultra HD Smart Ambilight TV. The tv worked fine and connected to the internet without any issues using the last router. Its only been problematic since the Hub 5 was in place. From some of the others chipping in the tvs and new Hub 5 are not communicating correctly. The Hub 5 is not seeing the tvs as they are not in the connected items list  when logging into  the router.  

[Mb17]

Hi Matthew. I tried altering the tvs IP allocation manually as someone suggested they suggested but the tv will only give me a limited access to what can be changed.

[Mb17]

Sorry forgot to say the routers about 4 mts and Im getting between 400/500 mbs on my phone in the same area.

[Gareth_L]

Hello Mb17

Sorry again that you're still having issues with the TVs We're at a bit of a loss here with how much support we can offer with a 3rd party product. 

Have you tried contacting the manufacturer about this? It may be some they are aware of and have a workaround.

Gareth_L

[Mb17]

Hi Gareth_L. Thank you for joining in the problem remains unsolved. The tvs worked and connected perfectly with the older virgin router since changing to the Hub 5 these tvs are the only Items in our home that don't connect correctly. I have contacted Philips and they are also looking into it. I was wondering if I bought another router and put the Hub 5 into Modem mode would that work?

[Adduxi]

It would be simpler to buy this from an online supplier as a test.  If it works, then move forward, if not simply return it.  TP-Link AC1750 Wifi Extender.  This uses the older Wifi specs and may be suitable for your TV?

Or just go straight for a decent Router, and use modem mode for the Hub 5.  My router is non wifi and I use PoE Wifi access points, and touch wood, everything connects to the Wifi without issues.

[Sephiroth]

Might we be in WPA2/WPA3 territory?  What was the setting when you first tried to connect wirelessly?  And does that setting match the setting inn the Hub?

[Mb17]

Hi Thank you for the input the tvs are set to WPA/WPA2PSK and the router is WPA2-PSK