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Password invalid

Just joined

I can’t reset my password. It keeps saying invalid no matter what combination of passwords I try. I have seen shed loads of people on here with the same problem and have tried all the tricks the reply from Virgin has suggested! 



For clarity only focus on your concern.

Which password are you trying to reset ?

What do you think the length and composition rules are ?

Hi, the one to manage my broadband. 
between 8-64 characters, not contain username and can only use some of the special characters.

Hi @Mini_Megzy 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.