Password invalid

[Mini_Megzy]

I can’t reset my password. It keeps saying invalid no matter what combination of passwords I try. I have seen shed loads of people on here with the same problem and have tried all the tricks the reply from Virgin has suggested! 

[Client62]

For clarity only focus on your concern.

Which password are you trying to reset ?

What do you think the length and composition rules are ?

[Mini_Megzy]

Hi, the one to manage my broadband. 
between 8-64 characters, not contain username and can only use some of the special characters.

[Daniel_Et]

Hi @Mini_Megzy 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel