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Partial Service (US Only) & T3 Timeouts

JFoxy
On our wavelength

Hi all, 

Sure there's a fair few threads on this topic but don't really have much time to look into it much myself at the moment and hoping this is best way for me to get someone to take a look at my connection from the VM side of things.

Been noticing a stutter/packet loss whilst gaming mostly but actually I notice it also when typing in google/youtube etc. 

Anyhow, first time I've looked at the router page for some time and it says "Partial Service (US Only)". This is also paired with alot of T3 timeouts in the network log and wondered if it's linked. Feel like I've had some T3 timeouts for a number of years but this appears to be very frequent. Appreciate any advance. Posted below is my router stats. Thanks!

Capture.JPG

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1315000000840256 qam23
2139000000840256 qam1
31470000007.940256 qam2
4155000000840256 qam3
51630000007.840256 qam4
61710000008.140256 qam5
7179000000840256 qam6
81870000007.940256 qam7
91950000007.840256 qam8
102030000007.840256 qam9
112110000007.840256 qam10
122190000007.840256 qam11
132270000007.940256 qam12
142350000007.940256 qam13
152430000007.840256 qam14
16251000000840256 qam15
172590000008.140256 qam16
182670000008.440256 qam17
192750000008.440256 qam18
202830000008.340256 qam19
21291000000840256 qam20
22299000000840256 qam21
233070000008.140256 qam22
24323000000840256 qam24

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.350
2Locked40.360
3Locked40.340
4Locked40.960
5Locked40.3110
6Locked40.360
7Locked40.350
8Locked40.940
9Locked40.3180
10Locked40.350
11Locked40.370
12Locked40.950
13Locked40.360
14Locked40.960
15Locked40.900
16Locked40.300
17Locked40.950
18Locked40.950
19Locked40.350
20Locked40.950
21Locked40.300
22Locked40.950
23Locked40.960
24Locked40.900

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14959998645.5512064 qam1
22360000447512064 qam5
33660001245.5512064 qam3
44310002645.5512064 qam2

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

4 REPLIES 4

JFoxy
On our wavelength

Network Log

Time Priority Description

24/06/2024 19:59:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:59:57criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:57:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:57:57criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:55:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:55:57criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:53:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:53:57criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:51:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:51:57criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:49:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:49:58criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:47:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:47:58criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:45:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:45:58criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:44:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:44:18criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:42:9criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:39:55noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Client62
Legend

There are Zero obvious issues with the Upstream Hub data.
All Channels of the Hub 3 are on 64 QAM and there are ZERO T1 to T4 timeouts.

Looks like an overloaded game server is the real problem.

"typing in google/youtube" - this is character echo occurring on your computer.

JFoxy
On our wavelength

Hi Client62, thank you very much for taking a look at my post. 

I'll try a few other games and see if I experience the same issue. It's just the others in my lobby said they weren't experiencing any lag/stutter. 

Thanks again for the quick response. 

Client62
Legend

Test the VM service to a Router mode Hub(3/4/5/5x) + your device with the link below.
https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.

The speed at the Hub should reflect your subscription.
The speed any WiFi device draws data at is limited by its data needs and technical abilities.