Partial Service (US Only) & T3 Timeouts

[JFoxy]

Hi all, 

Sure there's a fair few threads on this topic but don't really have much time to look into it much myself at the moment and hoping this is best way for me to get someone to take a look at my connection from the VM side of things.

Been noticing a stutter/packet loss whilst gaming mostly but actually I notice it also when typing in google/youtube etc. 

Anyhow, first time I've looked at the router page for some time and it says "Partial Service (US Only)". This is also paired with alot of T3 timeouts in the network log and wondered if it's linked. Feel like I've had some T3 timeouts for a number of years but this appears to be very frequent. Appreciate any advance. Posted below is my router stats. Thanks!

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	315000000	8	40	256 qam	23
2	139000000	8	40	256 qam	1
3	147000000	7.9	40	256 qam	2
4	155000000	8	40	256 qam	3
5	163000000	7.8	40	256 qam	4
6	171000000	8.1	40	256 qam	5
7	179000000	8	40	256 qam	6
8	187000000	7.9	40	256 qam	7
9	195000000	7.8	40	256 qam	8
10	203000000	7.8	40	256 qam	9
11	211000000	7.8	40	256 qam	10
12	219000000	7.8	40	256 qam	11
13	227000000	7.9	40	256 qam	12
14	235000000	7.9	40	256 qam	13
15	243000000	7.8	40	256 qam	14
16	251000000	8	40	256 qam	15
17	259000000	8.1	40	256 qam	16
18	267000000	8.4	40	256 qam	17
19	275000000	8.4	40	256 qam	18
20	283000000	8.3	40	256 qam	19
21	291000000	8	40	256 qam	20
22	299000000	8	40	256 qam	21
23	307000000	8.1	40	256 qam	22
24	323000000	8	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	5	0
2	Locked	40.3	6	0
3	Locked	40.3	4	0
4	Locked	40.9	6	0
5	Locked	40.3	11	0
6	Locked	40.3	6	0
7	Locked	40.3	5	0
8	Locked	40.9	4	0
9	Locked	40.3	18	0
10	Locked	40.3	5	0
11	Locked	40.3	7	0
12	Locked	40.9	5	0
13	Locked	40.3	6	0
14	Locked	40.9	6	0
15	Locked	40.9	0	0
16	Locked	40.3	0	0
17	Locked	40.9	5	0
18	Locked	40.9	5	0
19	Locked	40.3	5	0
20	Locked	40.9	5	0
21	Locked	40.3	0	0
22	Locked	40.9	5	0
23	Locked	40.9	6	0
24	Locked	40.9	0	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49599986	45.5	5120	64 qam	1
2	23600004	47	5120	64 qam	5
3	36600012	45.5	5120	64 qam	3
4	43100026	45.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

 

[JFoxy]

Network Log

Time Priority Description

24/06/2024 19:59:57	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:59:57	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:57:57	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:57:57	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:55:57	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:55:57	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:53:57	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:53:57	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:51:58	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:51:57	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:49:58	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:49:58	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:47:58	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:47:58	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:45:58	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:45:58	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:44:18	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:44:18	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:42:9	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:39:55	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Client62]

There are Zero obvious issues with the Upstream Hub data.
All Channels of the Hub 3 are on 64 QAM and there are ZERO T1 to T4 timeouts.

Looks like an overloaded game server is the real problem.

"typing in google/youtube" - this is character echo occurring on your computer.

[JFoxy]

Hi Client62, thank you very much for taking a look at my post. 

I'll try a few other games and see if I experience the same issue. It's just the others in my lobby said they weren't experiencing any lag/stutter. 

Thanks again for the quick response. 

[Client62]

Test the VM service to a Router mode Hub(3/4/5/5x) + your device with the link below.
https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.

The speed at the Hub should reflect your subscription.
The speed any WiFi device draws data at is limited by its data needs and technical abilities.