Parental Control not working

[Jawadc]

The parental control for my home broadband is not working as expected and doesn’t block adult websites. Please advise.

[legacy1]

Change DNS on your device to use 1.1.1.3 and 1.0.0.3

google how to do that

[用心棒]

What value is report for AS Name here 1.1.1.1 — the Internet’s Fastest, Privacy-First DNS Resolver? If it is not Virgin Media then DNS has either been manually set on device and / or on third-party router if using Hub in modem mode.

FYI Device / network must be using Virgin Media's DNS for Security Essential to function.

In the meantime consider following @legacy1 good advice to manually configure DNS on device, read more here Introducing 1.1.1.1 for Families where it mentions:

⋮
Malware and Adult Content
Primary DNS: 1.1.1.3
Secondary DNS: 1.0.0.3
⋮

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

[Matthew_ML]

Hey Jawadc, thank you for reaching out and I am so sorry to hear about this.

Let me send you a DM now so we can take a look at this for you. 

[MPF]

Please can you help me as parental controls blocking adult sites via Google app but you can freely access them via Safari. Thanks

[Martin_N]

Hi MPF,

Thank you for your post. We're sorry to hear about the issue you're having. 

Is it just the app that it isn't working on?

^Martin

[Jawadc]

It’s not working on my laptop

[jpeg1]

Are you using a VPN? That will bypass the child safe settings. 

[Robert_P]

Did you receive a Private Message from my colleague Matthew_ML? 

Have you been able to check if the settings work on any other devices? As jpeg1 has asked, is there a VPN running on the laptop at all?