Forum Discussion

DunPog's avatar
DunPog
Tuning in
9 months ago
Solved

Packet loss

Hello, I've been having packet loss issues for a while now and I have tried contacting Virgin Media via Whatsapp for support, but all that was able to be done was factory resetting the router, which...
packet loss
  • Client62's avatar
    Client62
    8 months ago

    You need an engineer or this is a street cabinet fault that is yet to be reported.

    Almost all the Downstream channels are below acceptable levels of power.

    Only one 3.0 DOCSIS channel is connected - we normally see between four and six upstream channels.

Client62's avatar
Client62
Alessandro Volta
8 months ago

You need an engineer or this is a street cabinet fault that is yet to be reported.

Almost all the Downstream channels are below acceptable levels of power.

Only one 3.0 DOCSIS channel is connected - we normally see between four and six upstream channels.

  • DunPog's avatar
    DunPog
    Tuning in
    8 months ago

    Thank you Client62, I'm not sure how I would go about getting an engineer to perform a check. If there is a number I could call or any other method would be appreciated.

    • Tom_W1's avatar
      Tom_W1
      Forum Team
      8 months ago

      Hi DunPog thanks for your post here in the Community although we're sorry to hear of your concerns raised.

      We can see since you've contacted us on here, you've received help via other means which is great news.

      If you still need support though please don't hesitate to reach out.

      Many thanks