Packet Loss issue?

[ashheron]

Hello,

I'm having connection issues for the past few days.

Web pages are seem to be taking a while to load on all devices, missing images etc.. I suspect that it is packet loss causing this, not sure though. Speed test seems to be at advertised speeds.

I've tried resetting the superhub but to no avail.

Here's are my power level stats:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	499000000	7.8	42	QAM 256	12
2	427000000	7.9	42	QAM 256	3
3	435000000	7.8	41	QAM 256	4
4	443000000	7.8	42	QAM 256	5
5	451000000	7.8	42	QAM 256	6
6	459000000	7.8	42	QAM 256	7
7	467000000	7.8	42	QAM 256	8
8	475000000	7.8	42	QAM 256	9
9	483000000	7.7	42	QAM 256	10
10	491000000	7.7	42	QAM 256	11
11	507000000	7.8	42	QAM 256	13
12	515000000	7.7	42	QAM 256	14
13	523000000	7.6	42	QAM 256	15
14	531000000	7.4	42	QAM 256	16
15	539000000	7.5	42	QAM 256	17
16	547000000	7.5	42	QAM 256	18
17	555000000	7.7	42	QAM 256	19
18	563000000	7.9	42	QAM 256	20
19	571000000	7.9	42	QAM 256	21
20	579000000	7.6	42	QAM 256	22
21	587000000	7.3	42	QAM 256	23
22	595000000	7.3	42	QAM 256	24
23	603000000	7.4	42	QAM 256	25
24	611000000	7.6	42	QAM 256	26
25	619000000	7.5	42	QAM 256	27
26	627000000	7.3	42	QAM 256	28
27	635000000	7.2	42	QAM 256	29
28	643000000	7.3	42	QAM 256	30
29	651000000	7.2	42	QAM 256	31
30	659000000	7.2	42	QAM 256	32
31	667000000	7.3	42	QAM 256	34

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42	0	0
2	Locked	42	0	0
3	Locked	41	0	0
4	Locked	42	0	0
5	Locked	42	0	0
6	Locked	42	0	0
7	Locked	42	0	0
8	Locked	42	0	0
9	Locked	42	0	0
10	Locked	42	0	0
11	Locked	42	0	0
12	Locked	42	1	0
13	Locked	42	0	0
14	Locked	42	0	0
15	Locked	42	0	0
16	Locked	42	0	0
17	Locked	42	0	0
18	Locked	42	0	0
19	Locked	42	0	0
20	Locked	42	0	0
21	Locked	42	0	0
22	Locked	42	0	0
23	Locked	42	0	0
24	Locked	42	0	0
25	Locked	42	0	0
26	Locked	42	0	0
27	Locked	42	0	0
28	Locked	42	0	0
29	Locked	42	0	0
30	Locked	42	0	0
31	Locked	42	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

33

Locked

43

7.1

57639797

0

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	41.5	5120	QAM 64	5
1	43100000	41.3	5120	QAM 64	6
2	36600000	41	5120	QAM 64	7
3	30100000	40.8	5120	QAM 64	8
4	23600000	40.5	5120	QAM 64	10

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

13

10.4

36.7

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

13

OFDMA

208

74000000

0

0

Please help, thanks!

[legacy1]

setup BQM but I think your device might be the problem? 

Broadband Quality Monitor | thinkbroadband

or maybe VM DNS run CMD by wire

ping -n 200 1.1.1.1 

change your DNS to 1.1.1.1

[ashheron]

Can't run BQM with the HUB 5 in modem mode unfortunately.

Did a few 200 ping tests to 194.168.4.100, 194.168.8.100, 1.1.1.1 and 8.8.8.8 on my PC with a wired connection to my router, then modem.

Only lost 1 packet overall, although it is around 7am here.

Connection seems to be fine currently, I'll try a ping test if I start having the issue again.

Thanks for the response