Packet Loss and some errors

[andrew89898]

Hi 

Can anyone advise on how to fix packet loss, have been noticing packet loss during gaming recently and decided to check on the router status and BQM. 

packetlosstest.com - preset "Counter strike 2" server set to United Kingdom

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	34.9	535144	0
2	Locked	33	239098048	0
3	Locked	29.1	1787864994	223615704
4	Locked	27.7	1468112227	902735719
5	Locked	28.1	1589549743	392137168
6	Locked	28.1	1216259856	224934880
7	Locked	32.2	149421041	24
8	Locked	34.3	15270017	0
9	Locked	37.3	9184	0
10	Locked	38.6	7697	0
11	Locked	37.6	9471	0
12	Locked	38.6	9164	0
13	Locked	37.6	13466	0
14	Locked	37.3	53535	0
15	Locked	35.5	681007	0
16	Locked	33.2	58942245	0
17	Locked	32.3	112718903	5
18	Locked	32.5	188379984	23765123
19	Locked	35.5	697475	0
20	Locked	37.6	11836	0
21	Locked	37.6	11912	0
22	Locked	36.3	28468	0
23	Locked	35.7	203801	0

I've seen the max ping spikes before but the packet loss looks like this one some days between 5-10% may have seen higher.

On the router pages it says "Internet(Partial Service (DS only))" 

There are also Post RS errors as above. Upstream I think is ok, only 3 T3 timeouts, spread across 3 channels.

The network log also has Lost MDD timeout and RCS Partial Service

11/02/2024 22:19:38	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/02/2024 22:19:38	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Let me know if I can provide anything else.

Thanks

[jbrennand]

That is an awful connection... so first thing is to check for any “known" network faults in your location - Look in 2 places...

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

Report back on that

[andrew89898]

Thanks for the reply

Checked the website all services have a green tick but there is a banner saying there will be work in the area in about 3 days time for 5 hours 1am 6am, for tv, broadband and phone, maybe that will help.

The phone line reports no issues.

[Daniel_Et]

Hi @andrew89898, thank you for your post.

We're sorry to hear about the problems you've been having 😔

In order to discuss this further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. 

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @jbrennand 👍

Regards,
Daniel